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Automotive Replacement Glass Frequently Asked Questions
What type of coverage is needed to replace my windshield? Comprehensive coverage is required for windshield replacements. If you have comprehensive coverage, windshield replacement is the only claim for which you may not be charged a deductible in the State of Florida. However, some insurance companies may waive your deductible for other glass replacements as well. How do I know if the damage can be repaired or if my windshield needs to be replaced? If your windshield damage is smaller than the size of a quarter, it may qualify for repair. Will my insurance rates go up if I get my windshield replaced? No, your insurance rates should not increase due to auto glass replacement. Insurance companies do not factor glass claims by themselves into the equation when determining your risk assignment or your insurance rates. Unlike accidents, windshield replacements are comprehensive claims that you have no control over. To be sure however, check your policy or call your agent. Will all insurance companies waive my deductible if my windshield is repaired or replaced? Florida law requires this waiver by your insurance company to encourage drivers to immediately replace damaged windshields (applies to Florida policies only). Do I need to contact my agent or insurance company before I contact K&K Glass? In most cases contacting your agent is not necessary prior to calling K&K Glass. We are experts at verifying insurance coverage, filing your claim and completing the paperwork. K&K Glass will assist you from ”call to install” with your claim. In many cases, we have coverage information available online. If not. we'll contact your insurance company and submit the claim on your behalf. In some instances your insurance company may require a conference call in order to complete a claim. K&K Glass is currently a preferred provider for more than 100 insurance companies! What if my deductible (for glass other than windshields) is the same or more than the auto glass service? K&K Glass offers multiple payment options including cash, checks, Visa, Master Card, Discover and American Express What if I only have liability coverage? Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. K&K Glass offers multiple payment options including cash, checks, Visa, Master Card, Discover and American Express. What does my quote include? Your quote includes the cost of the glass and labor. Local and state taxes, as well as any required moldings. Moldings that aren’t necessarily required to be replaced in a particular installation but are unsalvageable for many reasons, including UV damage or shrinkage, may be an additional charge. The technician will notify you of any additional charges prior to performing the work. Do you service my area? What are your store hours? Will you perform the work at my home or business? Yes, for your convenience, K&K Glass can provide you with mobile service anywhere your vehicle is located. We offer mobile service in fifteen West Central Florida Counties. We equip all of our service vehicles with the tools and supplies necessary to provide you with the safest and best automotive glass installations in the business. How soon can the job be completed? In most instances, we can get you scheduled for your auto glass replacement to be completed the very next day. How do I schedule an appointment? If you need to schedule your appointment, please contact one of our friendly customer service representatives at 800-889-6773 Option 4. Will the technician call me before he/she comes? Yes, in most cases the technician will call prior to arriving to complete your service. Do you offer a guarantee on your work? Yes, we offer a nationwide warranty on our products and craftsmanship that is good for as long as you own or lease your vehicle. If you happen to find yourself outside of our service area and you need warranty work performed, we will contact another prescreened shop in your area to perform the repair at no cost to you. How long have you been in business? K&K Glass began in Davison Michigan in 1972 and has been in Florida since 1994. Are your shops and/or technicians franchised or subcontracted? No, all locations are company owned and all technicians are company employed. Are your technicians certified? Yes, K&K Glass's technicians are certified. Our technicians have been thoroughly trained on the proper procedures for removing and installing auto glass. We hire only experienced technicians and/or use a mentor program that last months not days. Will my windshield be replaced with Original Equipment (OE) glass? Yes, we only stock and install OE glass. Most automobile manufacturer use multiple suppliers for their glass. Our OE glass meets or exceeds all federal, industry and safety standards. In many cases we have a direct relationship with these manufacturers! What is OE Glass? OE means Original Equipment and is a part or product made by the OEM (Original Equipment Manufacturer). This means that our glass is essentially the same piece of glass that is installed at the time your vehicle is made, with the only difference possibly being the windshield manufacturer. How long will my repair or replacement take? It depends on the make and model of your vehicle. In many cases, windshield repairs can be performed in 30 minutes or less. Because of the complexity of some vehicles, windshield replacements could take as long as 3 hours. However, most vehicles require about an hour to an hour and a half to properly install the windshield. Will I have to wait with my vehicle? It is not necessary to wait with your vehicle. However, please have your car keys available for the technician. Does my vehicle need to be in a covered area? Inclement weather makes installations difficult without cover. If possible, please have shelter available. How long will it be before I can safely drive my vehicle? This will depend on temperature and humidity at the time of installation. Urethanes rely on temperature and humidity to cure. This time frame can range from 1 hour up to 24 hours before your vehicle will meet Federal Motor Vehicle Safety Standards and is considered safe to drive. Our technicians use the best materials available on the market and in most cases you will be safe to drive in 2 hours. In any case, it's imperative that you follow instructions regarding safe drive-away times. Not adhering to those instructions could result in your injury or even death. Our technicians will advise you in writing of your safe drive-away time. Will any part of my vehicle be harmed during the repair or replacement process? No, your vehicle should not be damaged during the repair or replacement process. If necessary, precautionary measures, such as protective drapes, will be taken to ensure that no damage occurs during your auto glass service. What's the difference between my windshield and the other glass in my car? Auto glass is designed and manufactured for optimum safety in the event of a crash. Your windshield is made of laminated safety glass. Laminated safety glass consists of two pieces of glass with a layer of specially formulated vinyl sandwiched between, so it will stay intact in a collision. The side and rear windows are usually made of tempered glass, which has been heat treated to make it much stronger than other glass of the same thickness. If it breaks, it is designed to shatter into small pieces. For some newer vehicles, car manufacturers sometimes use laminated glass for side windows to improve sound insulation and/or chasis strength. Will you replace the stickers on my windshield? Our trained technicians will attempt to remove all affixed stickers and items from your windshield for application to the new piece of glass. In some cases your stickers may need to be replaced due to voiding upon removal. How does the repair process work? Moisture and contamination is drawn out of the break. The void created is then filled with liquid resin. The resin is then cured with ultraviolet light. The permanent high-bonding strength of the resin seals cracks and breaks and prevents them from spreading. Will the chip or crack still be visible after the repair has been completed? A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. In some cases the repair cannot be seen, however, there is a possibility that slight imperfections may still be visible. Do you have employment opportunities? We are always in search of qualified job candidates to join our team. To view available positions and submit your resume, please visit our employment page for more details.
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